Frequently Asked Questions...
Welcome to the FAQ page. If you're wondering "How does this work?" — you're in the right place. Here's everything clients typically ask before booking.
Do I have to be losing my hair to come see you?
No. A lot of my clients aren't losing hair, they just have fine or thinning hair they're frustrated with and want it to look and feel better. What every client has in common is that I consider the scalp needs first and build a plan around their actual hair health, not just add hair on top.
Do you offer hair extensions for fine or thinning hair?
Yes. That's my specialty. I use a lightweight, discreet, one-row hand-tied weft method that's gentle on fragile or thinning hair. Extensions should enhance your hair, not stress it out.
What is a scalp assessment?
Before we fit your extensions, I look at what's happening at the scalp using a becon scalp analysis scanner. It shows me things you can't see on your own, like where hair is thinning, dryness, and areas under stress. As a Certified Hair Loss Practitioner and Associate Trichologist, I use that to build a plan for your scalp and your natural hair, not just the extensions. This allows me to track progress.
Do you help with hair loss and thinning?
Yes. As a Certified Hair Loss Practitioner and Associate Trichologist, I assess the scalp and build personalized support around scalp health, regrowth support products, and healthy hair habits. I'm not a medical provider and I don't diagnose or treat medical conditions, so if something needs a doctor or dermatologist, I'll tell you. My focus is supporting your scalp and natural hair alongside your extensions.
How do I know if I'm a good candidate for extensions?
We'll figure that out together during a phone or in-person consultation. I assess your natural hair health, density, and lifestyle to recommend the best route. Sometimes that's extensions, and sometimes we pivot to a scalp and regrowth plan first.
Can hair extensions damage thin or fine hair?
They can, if they're put in without thinking about what your hair can handle. That's exactly why I work the way I do. Extensions add weight and create points of contact on hair that may already be struggling, so placement has to be intentional and minimal. My goal is to protect and support your natural hair while it grows, not stress it.
What kind of extensions do you do?
One-row hand-tied weft extensions. I specialize in getting clients to a single, comfortable row that adds fullness without piling on weight. Less is more, done well, holds up better on fine and thinning hair.
Will they look natural?
That's the whole point. I match your natural color and texture and place the row so it blends. The goal is hair that looks like yours, just fuller. I don't do dramatic length or big identity-level changes.
Do you do blonding, bleach, or big color changes?
No. I don't do full bleach, high-lift color, or large color transformations. I work with your natural color or a gentle gloss color. If you're after a big blonde change, I'm not the right fit, and that's okay. I can refer you to a stylist who specializes in that.
Can I bring my own hair to my appointment?
In most cases, no. I can't vouch for the quality, longevity, or how outside hair will behave with your natural hair over time. I work with trusted brands I've personally vetted so the hair blends beautifully, lasts, and doesn't compromise your scalp or strands.
How long do extensions last, and how often do I come in?
The wefts themselves last about five to eight months before they need to be replaced. In between, you come in every six to eight weeks for a maintenance move-up. That rhythm keeps everything healthy and sitting right.
What if I eventually want to stop wearing extensions?
Good. That's built into how I work. The goal is to get your natural hair to a place where it feels healthy, so that going extension-free is an option when you want it. Extensions are a tool, not a life sentence unless you want them to be.
Do you accept walk-ins?
No. My studio is by appointment only, so I can give each client my full attention and keep things peaceful, just the way we like it.
Is there parking?
Yes. There's easy, free parking right outside the studio.
What's the vibe of your studio?
Private, relaxed, a little woo woo, a little luxe. It's a quiet space where you can exhale, sip tea, talk hair, and not feel rushed. I work one-on-one and never double-book.
Can I bring a friend or child to my appointment?
To keep the environment calm and focused, I kindly ask that you come solo.
What's your cancellation policy?
Cancellations require 48 hours' notice to avoid a 50–100% fee. Appointment retainers are transferable up to one time. I understand that life happens, I just ask for respect and communication.
Do you offer refunds?
Due to the nature of salon services and product-based regimens, refunds aren't offered. That said, I want you to love your results, so if you ever have concerns, I'll always work with you to make it right.
How do I book an appointment?
Head to the "new guest" page. It starts with a questionnaire that comes straight to my inbox. Shortly after, I'll reach out with the next step. If it's a fit, a 50% deposit books your appointment and I'll send a product plan to start before you come in.
Where are you located?
Hairloom Extensions and Styling is a private, one-on-one studio at 102 Ward Street, Unit 2, Montgomery, NY, serving the Hudson Valley. By appointment only.
Still have questions?
Text or email me directly at shaina@hairloomes.com and I'll get back to you personally.